Tuesday, December 28, 2010

Kodak Pulse email-to-photo-frame system down for days, millions of memories trapped in the cloud

[img]http://www.blogcdn.com/www.engadget.com/media/2010/12/12-28-10pulse.jpg
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We definitely know quite a few people (including this very editor!)
who bought their parents Kodak Pulse WiFi photo frames over the
holidays, since they seem like a perfect way to share pictures without
any fuss -- you can just email the frame directly. Unfortunately, it
seems like this cloud service has a dark, dark lining: Kodak's backend
email servers have been down since at least Christmas Eve, rendering
the Pulse's most interesting feature essentially useless. What's
worse, that status display above is more or less buried on the Pulse
web site, so it's not even immediately clear that the problem is on
Kodak's side -- and when things turn back on we're guessing more than
one Pulse owner will find tons of duped photos on their frames from
multiple email attempts, since the system doesn't confirm email
receipt. We've heard a few anecdotal stories about email photo
delivery slowing down / stopping during previous high traffic periods,
so you'd think Kodak would have sorted this out by now, but we guess
not -- we'll let you know when the company tells us about a fix.

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